Accepted Methods of Payment. We accept Visa, Mastercard, American Express and Discover. We also accept personal checks (with a 10-day hold for the check to clear).
Shipping Time. The time needed to ship merchandise will vary depending on the shipment's location and the particular time of year. Customers should expect a 7-10 day delivery time.
Shipping Methods. Merchandise will be shipped using Ground Service where possible. In addition, some items may be shipped directly from the manufacturer to customers.
Knife Laws. Knife laws vary. Please check with your local law enforcement agency for the laws in your area.
Damaged Shipments. Damaged shipments from handling must be claimed with the freight carrier. If any cartons are missing or damaged, be sure to note this on the freight bill. If you notice concealed damage after the driver has left, keep all the packing and call the freight carrier to return and inspect the damage and file a claim. We are not responsible for damage caused by the freight carrier.
Manufacturers Defects. If a product appears to have a manufacture’s defect, email our us for instructions. Do not return products to us without first contacting us to receive instructions. If an item is to be returned to us due to manufactures defect, you must first receive a Return Authorization Number. No packages will be accepted without a Return Authorization Number written clearly on the package.
Return Merchandise Policy. Permission for any return merchandise must be secured from Orange Slice Inc. You have 14 days from the ship date to receive refunds. You must email the refund request to orangeslice@bellsouth.net (with "RETURN" in the subject field), at which time the return authorization number (RA#) with return instructions will be sent to you. No packages will be accepted without a Return Authorization Number (RA#) written clearly on the package. Products being returned must have a RA# issued before returned.
If you received a different product than initially purchased, the item must be returned with the following:
·All original contents (product, manuals, instructions, etc.).
·Original packaging.
·Original invoice or receipt.
Once you receive the return authorization information you can return the product according to the return information for a full refund less a 15% restocking fee at our discretion.
Once a return is authorized by Orange Slice you should:
Return the item to the address given to you by our return department.
Write the Return Authorization Number clearly on the box or package.
Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns shipped via U.S. Postal Service (U.S.P.S.) or with a value of over $100.00 should be insured. We can not be held liable for return merchandise that does not reach our return department.
We can refund shipping costs only if the return is a result of our error. You are responsible for all freight charges on shipments that are refused or returned with no fault on our part. We are not responsible for incidental or consequential damages or losses to defective products, errors in shipping your order, or other errors. The limit of our liability is the replacement cost of any item you purchase from us.
SPECIAL NOTE FOR SLICE OF MUSIC RETURN POLICY:
All music merchandise, except printed or recorded material, may be returned for full refund of the purchase price, excluding shipping and handling costs, if the customer e-mails orangeslice@bellsouth.net for return authorization within thirty (30) days upon receipt of merchandise. The customer is responsible for all shipping charges both ways. For items with the shipping included in the price, the customer is responsible for the actual cost of shipping and handling. There is a 15% restocking fee for returns after 30 days. All claims for damage or defects must be made within three (3) business days of receipt by calling 919-870-5911. Please retain the shipping carton and packing materials.
